NEW
REF 1858275
37 hours ago | Abu Dhabi | full time
- General
- Location: Abu Dhabi
- Occupancy: full time
- To join : immediately
- Description
Customer Assistant Job Summary
We are looking for an outgoing and positive customer assistant to join our growing team. In this role you will be responsible for answering incoming calls, assisting customers with questions and department transfers, and assisting our sales team with their revenue goals. Candidates should possess a friendly demeanor, an energetic and motivated work ethic, and the ability to work well within a team environment.
Customer Assistant Duties and Responsibilities
Field incoming calls, chats, and emails in a timely manner
Identify customer needs, concerns, and questions
Provide accurate information and solutions to customer queries
Handle customer complaints in a patient and compassionate manner
Direct callers to appropriate teams and/or departments as needed
Generate sales leads and forward to sales reps Return any and all voicemails in a timely manner Build professional relationships with customers through excellent customer service
Follow up with customers on questions and complaints
- Requirements
- Excellent communication skills
Patience and ability to manage stress
Good understanding of customer service practices
Ability to handle difficult customers with diplomacy and tact
Experience with CRM systems and practices
- Provisions
- Salary: to be discussed
- Employment visa
- Medical insurance provided
- Accommodation
- Publisher
- direct employer
- 50 - 200 employees