Customer Service AssistantCustomer Service Assistant

REF 1814151

27.05.2025 | Abu Dhabi | full time

Description: We are currently seeking an enthusiastic and reliable Customer Service Assistant to provide support to our clients. On a daily basis, you will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints. You must document each interaction with customers into our client database and ensure orders are fulfilled. We prefer candidates who have at least one year of administrative or customer service experience

Requirements: The ability to actively listen to customers so they can adequately gauge and address their needs
Excellent verbal communication skills to clearly share and relay information
Computer literacy, including knowledge of relevant software packages, such as CRM systems
The ability to remain calm and polite when dealing with complaints or challenging clients
Strong problem-solving skills to determine the best possible solutions for client issues
Good command of the English language
Presentable appearance and good hygiene in customer-facing environments