NEW
REF 1790473
12 hours ago | Abu Dhabi | full time
- General
- Location: Abu Dhabi
- Occupancy: full time
- Description
- answer customer questions by phone, email, webchat, social media or in person.
give quotations and check product availability.
sell products or services and take payments.
handle complaints or pass them to a supervisor.
add customer information onto a computer.
track orders and arrange deliveries.
- Requirements
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
- Provisions
- Salary: to be discussed
- Residence visa provided
- Accommodation
- Publisher
- direct employer
- 50 - 200 employees