REF 1752106
07.03.2025 | Abu Dhabi | full time
- General
- Location: Abu Dhabi
- Occupancy: full time
- Description
- We are seeking a dedicated Customer Service Assistant to join our team in Dubai. As a Customer Service Assistant, you will be the first point of contact for our customers, providing them with excellent service and support.
Key Responsibilities:
Greet and assist customers in a friendly and professional manner.
Respond to customer inquiries via phone, email, or in-person.
Resolve customer issues and complaints promptly and effectively.
Maintain a thorough knowledge of our products/services to assist customers effectively.
Process orders, returns, and exchanges accurately.
Collaborate with the team to improve customer service processes.
- Requirements
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
- Provisions
- Salary: to be discussed
- Publisher
- direct employer
- up to 50 employees