NEW
REF 1657255
37 hours ago | Abu Dhabi | full time
General
Location: Abu Dhabi
Occupancy: full time
Description
We are looking for a Customer Service Assistant that will be able to adhere to the following;

• Handling all incoming customer queries and questions
• Providing the appropriate service and information or referring clients to another department
• Referring problematic issues that they cannot solve to management
• Resolving customer complaints and issuing refunds as needed
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Handling payment transactions
• Adhering to a company’s policies and procedures at all times when assisting customers
Requirements
Proven work experience as a Customer Service Assistant or similar role
Excellent communication skills
Patience and ability to manage stress
Good understanding of customer service practices
Ability to handle difficult customers with diplomacy and tact
Provisions
Salary: to be discussed
Publisher
direct employer
50 - 200 employees