REF 1514433
24.04.2024 | Abu Dhabi | full time
- General
- Location: Abu Dhabi
- Occupancy: full time
- Description
- While some Customer Service Assistants will work with customers face to face, others, such as Contact Centre employees, will primarily liaise with customers over the phone. For those in specialist organisations, such as working on an IT helpdesk, email and other online tools will often be used as the main form of communication. Most roles will require a combination of these communication methods, so being confident and having excellent communication skills is vitally important.
A Customer Service Assistant role will often include a combination of the following tasks:
Answering customer enquirers or passing them on to the appropriate department.
Giving information and helping to solve customer problems.
Selling products and taking orders.
Arranging services for customers, for example, booking hotel rooms or arranging car hire.
Processing complaints and, if appropriate, issuing refunds.
Taking information from customers and entering it on a database.
Taking payments by cash, cheque or credit card.
Making sure that the customers experience is a positive one.
Effective Customer Service Assistants can often quickly progress to a Customer Services Manager position where they would be responsible for managing a team of Customer Services Assistants.
Skills and personal qualities
Customer Service Assistants are often the first point of contact a customer has with an organisation, so it is essential for them to create a good impression. Thus, they need to be polite and approachable, confident and have the ability to remain patient and calm in difficult or stressful situations.
Problem-solving skills and having the ability to think quickly and outside the box, follow instructions, work as a team and work on initiative are also very desirable skills.
- Requirements
- Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
- Provisions
- Salary: to be discussed
- Publisher
- direct employer
- more than 200 employees