RENEWED: 24 hours ago
REF 1876575
20.08.2025 | Abu Dhabi | full time
- General
- Location: Abu Dhabi
- Occupancy: full time
- Description
- Manage Staff: This includes scheduling, training, coaching, and performance management of call center representatives.
Monitor Performance: Tracking key performance indicators (KPIs) like call volume, average handle time, and customer satisfaction to identify areas for improvement.
Implement Policies and Procedures: Ensuring all staff adhere to company policies and procedures.
Resource Management: Overseeing technology, budget, and other resources within the call center.
Communication: Maintaining clear communication with other departments and stakeholders.
Troubleshooting: Addressing technical or operational issues that arise within the call center.
Reporting: Preparing reports on call center performance and key metrics.
Customer Service: Ensuring a high level of customer satisfaction by monitoring calls and addressing escalated issues.
Special Projects: May be involved in special projects as needed
- Requirements
- Experience: 1 year
- Secondary certificate
- CV
- Provisions
- Salary: to be discussed
- Employment visa provided
- Transportation provided
- Housing provided
- Medical insurance provided
- Publisher
- MISPAH PIPELINE INSPECTION SERVICES L.L.C
- direct employer
- 51 - 200 employees