Front Desk Manager

REF 1501900

06.04.2024 | Abu Dhabi | full time

Description: Front Desk Manager Responsibilities:
Defining and implementing front desk objectives and procedures.
Hiring and training staff and managing the shift schedules.
Tending to guests complaints and questions and providing exceptional customer service.
Ensuring that the front desk and reception area is kept clean and organized.
Maintaining front desk office supplies and equipment.
Managing budgets, records, and contracts.
Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
Conducting performance reviews with the front desk staff.
Generating reports and feedback for presentation to the general manager.
Performing administrative duties such as filing and updating records, among others, as needed.

Requirements: -Responsible for short and long term planning and the management of the hotel’s Front Office operations
-Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
-Maintain guest room inventory
-Coach and counsel employees to reflect Luxury Land Service Standards and Procedures
-Perform all tasks of a Front Office Staff as needed to facilitate service
-Ensure all operations and cash handling are done per policies and procedures
-Maintain excellent communication with the housekeeping department
-Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
-Analyze, investigate, and resolve guest complaints
-Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
-Insures proper staffing levels for customer service goals