Front Desk Staff

REF 1500132

03.04.2024 | Abu Dhabi | full time

Description: We required a Front Desk Agent/Secretary. The Front Desk Agent is focused on providing efficient service and creating memorable experiences by making connections with all of our Guests/patients. In this position, you will have a direct impact on the overall experience of our hospital Guests and be responsible for ensuring 100% satisfaction from the moment Guests arrive at the company until they check out.

The Front Desk Agent, like all employees, speaks English exclusively with Guests and coworkers while on duty.

Responsibilities

-Receiving patients reservations from visitors
-Taking the details of all arriving patients including payment information
-Allocating doctors rooms to all patients
-Making travel arrangements for the patients
-Providing information to patients about the procedures, policies and facilities of the hospital
-Providing the patients with the necessary tourism information
-Making reservations on behalf of the patients for live entertainment, cinema and even sightseeing tours
-Handling all customer complaints and queries
-Taking messages for the visitors
-Issuing receipts to the patients
-Calculating the patients bills.

Requirements: Experience: 1 year; Bachelor degree; Experience: 1 year and above
Secondary certificate
-1 year and above of customer service preferred
-High school diploma or equivalent
-Must have basic working knowledge of a computer including word and be able to handle -multiple tasks at one time
-Must have excellent communication and interpersonal skills with the ability to interact -with many types of personalities
-Must display very good organization and time management skills
-Must be able to walk and climb/descend stairs approximately 20% of the time
-Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
-Must be able to regularly lift and carry up to 20 pounds without assistance
-To always maintain a high standard of personal hygiene and appearance

Provisions: Salary: AED 3,500; Employment visa provided; Transportation provided; Housing provided; Medical insurance provided