NEW
REF 1675475
26 hours ago | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
Customer Assistant Job Summary
We are looking for an outgoing and positive customer assistant to join our growing team. In this role you will be responsible for answering incoming calls, assisting customers with questions and department transfers, and assisting our sales team with their revenue goals. Candidates should possess a friendly demeanor, an energetic and motivated work ethic, and the ability to work well within a team environment.
Customer Assistant Duties and Responsibilities
Field incoming calls, chats, and emails in a timely manner
Identify customer needs, concerns, and questions
Provide accurate information and solutions to customer queries
Handle customer complaints in a patient and compassionate manner
Direct callers to appropriate teams and/or departments as needed
Generate sales leads and forward to sales reps Return any and all voicemails in a timely manner Build professional relationships with customers through excellent customer service
Follow up with customers on questions and complaints
- Requirements
- High school diploma or GED.
A minimum of one years vocational training may be advantageous.
Certification, such as Certified Medical Assistant or similar, may be advantageous.
Administrative experience and basic knowledge of medical terminology.
Experience with electronic medical records (EMR) and scheduling skills.
Basic computer skills, attention to detail, and organizational skills.
Excellent customer service and communication skills.
- Provisions
- Salary: to be discussed
- Employment visa provided
- Accommodation provided
- Publisher
- direct employer
- up to 50 employees