REF 1523272
08.05.2024 | Fujairah | full time
- General
- Location: Fujairah
- Occupancy: full time
- Description
- We are seeking a dedicated Customer Service Assistant to join our team in Dubai. As a Customer Service Assistant, you will be the first point of contact for our customers, providing them with excellent service and support.
Key Responsibilities:
Greet and assist customers in a friendly and professional manner.
Respond to customer inquiries via phone, email, or in-person.
Resolve customer issues and complaints promptly and effectively.
Maintain a thorough knowledge of our products/services to assist customers effectively.
Process orders, returns, and exchanges accurately.
Collaborate with the team to improve customer service processes.
- Requirements
- The ability to actively listen to customers so they can adequately gauge and address their needs
Excellent verbal communication skills to clearly share and relay information
Computer literacy, including knowledge of relevant software packages, such as CRM systems
The ability to remain calm and polite when dealing with complaints or challenging clients
Strong problem-solving skills to determine the best possible solutions for client issues
Good command of the English language
Presentable appearance and good hygiene in customer-facing environments
- Provisions
- Salary: to be discussed
- Medical insurance
- Accommodation provided
- Publisher
- direct employer
- up to 50 employees